Community Services

Certificate IV in Disability - CHC40308
Qualification Description

This qualification addresses work in residential group homes, training resource centres, day respite centres and open employment services, other community settings and clients' homes.

These workers:

  • Apply knowledge and skills gained through qualifications and/or previous experience to provide training and support to people with disabilities to enhance their ability to achieve greater levels of independence, self reliance and community participation

  • Report to service managers and may liaise with health professionals and other service agencies

  • May work without direct supervision and may be required to supervise and/or coordinate a limited number of lower classified workers.

Possible Career Pathway:

  • Behavioural support officer

  • Marketing coordinator

  • Development officer

  • Project officer (life enhancement team)

  • Disability officer - day support

  • Residential care officer

  • Disability support officer / worker

  • Senior personal care assistant

  • Employment coordinator (disability)

  • Social educator

  • Job coordinator

  • Social trainer

  • Lifestyle support officer

  • Supervisor

  • Local area coordinator

Diploma of Community Service - CHC52015
Qualification Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.


At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)


To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

Possible Career Pathway:

  •  Accommodation support worker

  • Residential care worker

  • Personal Care worker

  • Care supervisor

  • Care team leader

  • Day activity worker

  • Hostel supervisor

  • Women’s advocate

  • Group facilitator

  • Community corrections officer

  • Case worker or manager

  • Pastoral care counsellor

  • Client service assessor

  • Community services worker

  • Family violence support worker

  • Migrant/refugee advocate

  • Program coordinator or manager

  • Migrant resource and support worker

  • Juvenile justice worker

  • Child protection worker

  • Mental health support worker.